Frequently Asked Questions

Private Flights is a private jet charter company and a booking platform, where you can book private jets to fly all over the world. We connect you with a wide range of private jet options, offering a convenient travel experience tailored to your schedule and preferences. Explore our private jet fleet and book your charter flight today.

Yes, non-members can book flights with us. You do not need to be a member to take advantage of our private jet booking services. Additionally, we offer a user-friendly app, available for both iOS and Android devices, making it easy to book flights, manage your travel, and access our services on the go. Download our mobile app or learn about our premium membership benefits.

We offer flights to destinations across Europe, the United States, Asia, Africa, and Oceania, serving thousands of airports worldwide. We can get you to nearly anywhere in the world.

If you need assistance, you can contact us at [email protected]. Additionally, you can reach out to us via the live chat feature located at the bottom right corner of our website or through the live chat option in our app.

To join the Private Flights team or become an Operator Partner, visit the “Partner” link located in the footer section at the bottom right of our website. This link will direct you to our Google form, where you can submit your application.

You can book a flight through our app or website. Simply download our app or visit our website, and follow the easy steps to choose your destination, select your jet, and confirm your booking.

We offer a diverse fleet of aircraft to meet all your travel needs, including small, medium-sized, and long-range jets. Our selection features leading manufacturers such as Cessna, Bombardier, Gulfstream, Dassault, Hawker, Beechcraft, Embraer, and Pilatus. Additionally, for corporate travel, we provide larger aircraft like those from Airbus and Boeing, ensuring a comfortable and luxurious experience for any journey.

We accept a wide range of payment methods to make your booking process as convenient as possible. For website and direct bookings, we accept Stripe payments, direct bank transfers, and cryptocurrency via our secure payment providers. For app bookings, we accept all major credit and debit cards including American Express (AMEX), Visa, and MasterCard; digital wallets such as PayPal, Apple Pay, and Google Pay as well as bank transfers and cryptocurrency via our secure payment providers.

Yes, of course. Please include them in your booking in advance so we can make sure all passenger details are correctly recorded before departure. In our app, you can add passengers under Settings and reuse those profiles for future bookings.

Yes, we do allow pets onboard. However, please always check with us first to ensure your pet can be accommodated as some bookings may not support pet travel.

We don't have a strict luggage policy. You can bring far more luggage on board than you would on a normal flight. However, please make sure to check beforehand how much luggage your specific booking can hold, as this can vary depending on the jet.

Cancellation and rescheduling terms depend on the aircraft operator, route, aircraft, and timing of the request. As a private jet broker, we will clearly explain the applicable terms before confirmation and help coordinate any changes wherever possible. We recommend contacting our team as early as possible if your plans change.

After your booking is confirmed, our team coordinates the flight details with the aircraft operator and keeps you updated before departure. You may receive relevant documents, payment confirmation, passenger information requests, and your final flight brief before takeoff.

Yes, a valid ID or passport is required before each flight. For international travel, you will also need appropriate documentation such as visas or travel authorizations depending on your destination country's requirements. Please contact us for guidance if you are unsure what applies to your itinerary.

We always aim to make boarding smooth and straightforward, but there are limited situations where travel may not be possible. This can include cases where it is required for safety, to comply with applicable laws or regulations, if the necessary travel documents are not available, if a required security screening is declined, or if a guest appears unfit to travel in a way that could affect the safety or comfort of the flight.

No. You will typically use a private aviation terminal, which helps keep the experience private and efficient. At Private Flights, we often recommend smaller airports where suitable, as handling is usually faster and more streamlined.

Depending on the routing and local airport specifics, you should aim to be at the terminal at least 30 minutes before your private jet departure. If you are travelling with more luggage or require additional coordination, arriving a little earlier can be helpful.

Guests who arrive after check-in has closed will not be able to join the flight. Check-in closes 20 minutes before departure for both domestic and international flights, and missed flights are not eligible for refunds or other compensation.

Yes. We are happy to assist in coordinating black car services to and from the private terminal with one of our trusted elite partners. Please contact our concierge team when booking so we can arrange this around your itinerary.

You will usually receive your flight brief within 24 hours before your scheduled departure. Our Customer Care team will contact you before takeoff with the key information you need for your journey. As a private jet broker, we work closely with the aircraft operator to confirm the final flight details and share them with you as soon as they are available. Your flight brief may include important details such as the aircraft registration, crew names, departure information, handling details, passenger instructions, and any other relevant flight information. Receiving your flight brief in advance gives you time to prepare, review the details, and travel with confidence.

In many cases, yes, provided there is enough seating available and the aircraft remains within its operating limits. The closer it is to departure, the more this depends on timing and operator approval.

Flights are operated by licensed third-party aircraft operators. We work with operators to arrange suitable aircraft options for your journey, while the operating carrier is responsible for the aircraft, crew, and flight operation.

Yes. We can help plan multi-stop itineraries, and any routing will always be reviewed in line with crew duty limits and operational safety requirements.

Yes, of course. After each flight, we may ask about your experience, and you are always welcome to share feedback directly with our team or through customer support. We value your input and use it to keep improving the experience.

With a Premium Preferred membership, you receive exclusive customer service and support, including priority access to our 24/7 dedicated support team, personalized travel assistance, expedited booking and check-in processes, and access to a dedicated account manager who will ensure all your travel needs are met with the highest level of care and attention.

As a valued customer, you receive a variety of exclusive gifts and discounts. These may include complimentary upgrades, special holiday promotions, and discounts on future bookings. You can also receive branded items like t-shirts, mugs, blankets, and pillows, as well as special invitations to exclusive events. Premium Preferred members enjoy even more perks, such as priority booking discounts and unique, curated travel experiences. Keep an eye on your app and email for the latest offers and rewards.

As a Premium Preferred member, you enjoy 24/7 priority support, a dedicated sales manager, early access to flight deals, special badges, member recognition, and exclusive catering options. You'll also be invited to members-only events like yacht parties and special club invites (fees may apply). Additionally, you receive annual membership gifts, newsletters, waived flight fees, the best deals on jets, and referral discounts of £800. You can see turbulence reports before your flight and earn loyalty points for future discounts. Enjoy more benefits as we continue to enhance our offerings based on your feedback.

Yes, you can expect further benefits and improvements over time. We continuously strive to enhance our offerings based on your feedback and the evolving needs of our members. Our goal is to provide you with the best possible service and exclusive perks, ensuring a superior travel experience that gets better with each passing year.